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Privacy Policy

Last updated: 24 January 2026

Who we are

DotDotLoans.co.uk is a trading name of PJG Financial Limited. We operate as a credit broker, not a lender.

PJG Financial Limited is registered in Scotland under company number SC535782 and is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA firm reference number is 919697, and our details can be found on the Financial Services Register.

We are also registered with the Information Commissioner’s Office (ICO) for data protection purposes under registration number ZB537016.

Registered office:
PJG Financial Limited
5 South Charlotte Street
Edinburgh
EH2 4AN

Purpose of this privacy policy

This privacy policy explains how we collect, use, store, and share your personal information when you use DotDotLoans.co.uk. It’s designed to help you understand what data we collect, why we collect it, and how it’s protected.

Please read this policy alongside our Terms and Conditions before using the website. If you’re redirected to a third-party website, you should also review their privacy policy, as we’re not responsible for how they handle your data.

Information we collect

Personal information means any data that can identify you as an individual. This may include, but isn’t limited to:

  • Name and contact details

  • Date of birth

  • Address details

  • Financial and banking information

  • IP address and device information

Legal basis for processing your data

As a credit broker, PJG Financial Limited processes personal data to help you find suitable financial products.

We may share your information with carefully selected lenders, brokers, and debt resolution providers to help identify appropriate options for you. This processing is carried out under legitimate interests, provided those interests don’t override your data protection rights.

Our service and communications

As part of our service, we may contact you about your enquiry or application unless you ask us not to.

We may also send you information about related products or services using the contact details you provided. This follows a soft opt-in approach, which applies where you’ve previously submitted your details through our website. You can opt out of these communications at any time by contacting us.

Marketing

PJG Financial Limited doesn’t sell your personal data to third parties for marketing purposes. Any contact we make will relate to your enquiry or services outlined in this policy.

How we use your personal information

We may use your data to:

  • Match you with FCA-authorised lenders, brokers, or debt advice services

  • Carry out fraud prevention and affordability checks

  • Improve our website and services

  • Display relevant advertising on platforms such as Google or Facebook

Information shared may include your name, address, date of birth, financial details, and other data you provide during the application process. You can opt out of advertising profiling at any time.

Technical data such as cookies and IP addresses may also be used to improve site performance and user experience.

Sharing your information

We may share your personal data with:

  • FCA-authorised lenders, brokers, and debt advice providers

  • Service providers such as email or SMS platforms

  • Advertising networks including Google and Facebook

Our partners may use your data for fraud checks, trend analysis, and tailoring services to customer needs. In some circumstances, we may share data with regulators or law enforcement where legally required.

You can request further details about data sharing by contacting us.

Data retention

We retain personal data for up to 12 months from your last interaction with our service, unless you request deletion sooner. Some information may remain in backup systems for legal or regulatory reasons.

Your rights

Under UK GDPR, you have the right to:

  • Be informed about how your data is used

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request erasure of your data, where applicable

  • Restrict processing of your data

  • Transfer your data to another provider

  • Object to processing, including marketing or profiling

  • Request human review of automated decisions

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office

Further details are available at www.ico.org.uk.

Cookies

DotDotLoans.co.uk uses essential, functionality, and marketing cookies. These help improve website performance and may be used for tailored advertising. Full details are available in our Cookie Policy.

Data security

We use encryption, secure servers, and internal controls to protect your personal data. Any third-party providers we work with must meet equivalent security standards.

International data transfers

If a partner is located outside the EEA, your data may be transferred internationally. Where this happens, we ensure appropriate safeguards are in place to protect your information.

How to make a complaint

If you have a complaint, please contact us:

Post:
PJG Financial Limited
5 South Charlotte Street
Edinburgh
EH2 4AN

Email: complaints@dotdotloans.co.uk

For further details, please refer to our Complaints Procedure.

How to contact us

Email: contact@dotdotloans.co.uk
Post: PJG Financial Limited, 5 South Charlotte Street, Edinburgh, EH2 4AN