Updated: 10/12/2024
Privacy Policy
Who Are We?
DotDotLoans.co.uk operates as a trading name of PJG Financial Limited, a credit brokerage firm, not a lender. The company is registered in Scotland under company number SC535782. Our activities are regulated by the Financial Conduct Authority (FCA) and can be found on the Financial Services Register with reference number 919697. We are also licensed by the Information Commissioner’s Office (ICO) with registration number ZB537016.
Registered Office:
PJG Financial Limited
272 Bath Street
Glasgow
G24JR
What Is the Purpose of a Privacy Policy?
This privacy policy is designed to provide users of this website with a clear understanding of what information we may request, how it will be used, and who it might be shared with. It is essential that you read and understand this privacy policy along with our Terms and Conditions before using this website.
When redirected to one of our partner sites, please ensure you review their privacy policy, as we are not responsible for how they handle your personal information.
Types of Information Collected
In this privacy policy, personal information refers to any data that identifies you as an individual. This may include, but is not limited to, your contact details, date of birth, address, bank account information, and IP address.
Legal Basis for Data Collection
As a credit brokerage firm, PJG Financial Limited collects and processes your data to facilitate your search for financial products.
We share your data with carefully selected lenders and brokers to help you find the most suitable financial solution. This processing is based on legitimate interests or those of a third party, provided these do not override your rights to data protection.
Our Service
As part of our service, we may contact you regarding your inquiry or application unless you specifically request otherwise.
We may also send you information about related products and services using the contact details you provided. This is part of the service we offer. You can opt out of receiving these communications at any time by contacting us.
Our approach to contacting you is based on a ‘soft opt-in’ principle, which applies if you have previously submitted your details through our website. This method allows us to inform you about products or services you have shown interest in.
Marketing
PJG Financial Limited does not share your data with third parties for marketing purposes. We only contact you in response to an inquiry or for purposes outlined in this privacy policy.
Usage of Your Personal Information
To provide our services, we may share your personal data with FCA-regulated lenders and brokers.
This information could include details such as your name, address, date of birth, financial information, and other data provided during your application.
We may also use your information for profiling to show you relevant advertisements on platforms like Google or Facebook. You can opt out of such profiling at any time.
Additionally, technical data such as IP addresses and cookies may be used to enhance website functionality and user experience.
Sharing Your Information
To assist with your financial product inquiry, we may share your data with:
- FCA-regulated lenders and brokers
- Service providers, such as email or SMS platforms
- Advertising networks, like Google and Facebook
Our partners may use your data for activities such as fraud checks, trend analysis, or tailoring products to meet customer needs.
In certain situations, such as legal obligations, we may share your data with regulators or law enforcement agencies.
For a complete list of parties with whom we may share your data, you can contact us using the details below.
Data Retention Period
We will retain your personal data for up to 12 months from your last interaction with our service unless you request its deletion sooner. Please note, some data may remain in backup systems for legal or regulatory compliance.
Your Rights
Under the GDPR, you have the following rights:
- The right to be informed – Receive clear and transparent details about how your data is processed.
- The right of access – Confirm and access your personal data.
- The right to rectification – Correct any inaccuracies in your data.
- The right to erasure – Request deletion of your personal data, subject to certain conditions.
- The right to restrict processing – Block the processing of your data while still allowing storage.
- The right to data portability – Transfer your data to another service securely.
- The right to object – Challenge the processing of your data, including for direct marketing or profiling.
- Rights related to automated decision-making – Request human intervention in automated processes.
- The right to withdraw consent – Revoke previously given consent for data processing.
- The right to lodge a complaint – File a complaint with the Information Commissioner’s Office (ICO).
For further details on your rights, visit www.ico.org.uk.
Cookies
DotDotLoans.co.uk uses essential, functionality, and marketing cookies. These cookies may track website navigation to improve your experience or serve tailored advertisements. For more details, please read our Cookie Policy.
How Do You Keep My Data Secure?
Your privacy is our priority. We use advanced encryption and secure servers to protect your data. Any third-party service providers we work with must demonstrate equally stringent security measures.
Will My Data Be Transferred Outside the EEA?
If a partner lender or broker is based outside the EEA, we may transfer your data to them. However, we ensure your data is protected to the same standards as within the EEA.
How Do I Complain?
We are here to help. If you wish to make a complaint, please contact us:
Post:
PJG Financial Limited
272 Bath Street
Glasgow
G24JR
Email: complaints@DotDotLoans.co.uk
For more information, please refer to our complaints procedure.
How Do I Contact You?
Email: contact@DotDotLoans.co.uk
Post: PJG Financial Limited
272 Bath Street
Glasgow
G24JR