Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

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Representative Example

£300 loan repayable over 6 months at £94.50 per month, Rate of interest 89% fixed; Representative 976.5% APR, Total Amount Payable is £567

Complaints

At Dot Dot Loans we pride ourselves on our standards of customer service and fully observe the standards of 'Treating Customers Fairly' as set out by the FCA.

If you are unhappy with the service you are experiencing, please contact our Customer Experience Team at:

Dot Dot Loans
Kingston House,
Centre 27 Business Park,
Woodhead Road,
Birstall, Batley
WF17 9TD

We always hope that we can resolve any issues you raise and we always aim for complete customer satisfaction. However, if we are unable to resolve your complaint within 8 weeks you can refer it to the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4 567 Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk

You may also register a complaint by using the European Commission Online Dispute Resolution platform. All Complaints submitted through this platform will be dealt with by approved dispute resolution providers.

You can use the European Commission Online Dispute Resolution platform for complaints by clicking here: http://ec.europa.eu/consumers/odr/

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