At Dot Dot Loans we pride ourselves on our standards of customer service and fully observe the standards of 'Treating Customers Fairly' as set out by the FCA.
If you are unhappy with the service you are experiencing, and require a copy of our Complaints procedure, please contact us – you are entitled to receive it free of charge.
If you wish to make a complaint about our products or services, you can contact Customer Services on 0333 240 6215 or by emailing us at firstname.lastname@example.org. Alternatively, you can write to us at:Dot Dot Loans
We always hope that we can resolve any issues you raise and we always aim for complete customer satisfaction. However, if we are unable to resolve your complaint within 8 weeks you can refer it to the Financial Ombudsman Service:Financial Ombudsman Service
You may also register a complaint by using the European Commission Online Dispute Resolution platform. All Complaints submitted through this platform will be dealt with by approved dispute resolution providers.
You can use the European Commission Online Dispute Resolution platform for complaints by clicking here: http://ec.europa.eu/consumers/odr/
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