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Existing customers

At Dot Dot Loans we like to keep things simple, that's why we've put together this page full of helpful information for our existing customers. Need help with managing your loan, making a payment or taking out an additional loan? You've come to the right place.

Managing your loan

We've tried to make things easy for you to manage your loan, all the information is available online, ready for when you need it.

Can I view my loan online?

You can view your loan online via the Customer Portal. On the Customer Portal you can view your balance, payment schedule and much more. To register for the Customer Portal, you will need the following information:

  • Full name
  • Agreement number
  • Postcode
  • DOB
  • Valid email address and mobile number

These details will need to match the ones you provided during your loan application. After you've registered, you'll be able to login with just your email address and password.

Can I see my recent repayments?

All your previous payments can be viewed by logging into the Customer Portal and navigating to the 'Payment Profile' section. If you've just made a payment it may not be shown in the list straightaway, if you refresh your browser or log back in later, it should then appear. After 24 hours, if the payment still isn't showing up, please get in contact with us and we'll be happy to investigate it further.

How do I change my details?

We understand that people may move to a new house, get a new phone or their debit cards could expire, however it's important that the information we hold about you is up to date and accurate. If you need to update your personal details (address, telephone number, email address) or change your payment card, then please contact us and a member of our friendly team will be able to do this for you. If you wish to reset your password for the Customer Portal, you can do so here

Can I pay my Dot Dot loan off early?

If you wish to pay your loan off early or have any questions about it, then you will need to contact us. A member of our team will answer any questions you have and let you know the outstanding balance on your existing loan. You could be entitled to a rebate of interest; this will depend on how much you've paid so far and how much remains on your loan.

Making a payment

Repaying your loan is straightforward – we'll even take the payments automatically, giving you one less thing to worry about.

How do I make repayments?

Once your loan has been paid out, we'll collect the repayments from your nominated bank account on an agreed date, usually your pay day. This will be done via direct debit, saving you the hassle of having to make payments every month.

What should I do if I can't make a repayment?

If for any reason, you don't think you'll be able to make one of your repayments, please get in touch and let us know as soon as possible. We'll be happy to discuss your circumstances and the options you have available to help get you back on track.

You don't need to worry about any late or missed payment fees as we never charge them, however not making your repayments in full and on time could affect your credit score.

There are also a number of free, independent organisations which can provide you with free and impartial advice if you find yourself getting into financial difficulty: National Debtline, StepChange and Christians Against Poverty.

Can I make extra payments?

If you want to make an extra payment or catch up on a previous payment you can do this by giving us a call and a member of our team will take the payment from you over the phone. Please note we don't accept payment via credit card.

Applying for another Dot Dot loan

If you've borrowed from us before, applying for a new loan is quick and convenient. Login to your online account to get started.

Am I eligible for another loan?

To check if you're eligible for an additional loan you can login to your online account, you'll be able to find out if you've fully paid off your existing online loan and if you can apply for another. As part of our commitment to responsible lending we only allow customers to have one active Dot Dot loan at any time. All new loan applications are subject to a credit check, affordability assessment and how well you've repaid your previous loan.

How much can I borrow?

If you're an existing Dot Dot Loans customer and shown to be reliable with repayments than you may be eligible to borrow up to £1000.

How do I apply for another Dot Dot loan?

If you wish to apply for a further online loan with Dot Dot, login to your online portal account. To start your application, select the 'Eligibility' tab and then press apply now. Some of your details will already be pre-populated, check they are correct and continue with your application.

Need more help

Hopefully this has helped you to understand a little more about what you can do as an existing Dot Dot Loans customer - if you would like more information please check out our FAQ's or contact us.

Short term loan

Representative Example

Borrow £300 over 6 months with monthly repayment of £92.97. Total amount payable £557.82. Interest rate 237% p.a. (fixed). 757.7% APR Representative.

Long term loan

Representative Example

Borrow £2500 over 24 months with monthly repayment of £198.68. Total amount payable £4768.25. Interest rate 71.1% p.a. (fixed). 99.9% APR Representative.

Loans from £200 to £1000

Apply now

Representative 757.7% APR

Loans from £1500 to £4000

Apply now

Representative 99.9% APR

Short-term loans: 757.7% APR Representative Long-term loans: 99.9% APR Representative