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Help and Support

At Dot Dot Loans, we understand that some of our customers may need extra support or help with their circumstances.

I'm struggling with my finances

Sometimes an unexpected change in circumstance can put a strain on your budget. If you already have an outstanding Dot Dot loan, please visit our Money Worries page for more information about how we can help you manage your existing loan.

If you are worried about how your situation may affect an existing loan, or you have any particular needs we should be aware of, please contact us and we will do what we can to help.

We have provided details below of other organisations offering support to individuals struggling with life challenges, such as physical and mental illness, addiction, housing, domestic abuse and fraud.

PayPlan We work closely with PayPlan who offer free, impartial and confidential debt advice and debt management plans. Website:
www.payplan.com/dot-dot-loans
MoneyHelper MoneyHelper offers a range of support services, as well as in-depth guides, tools and calculators to help people with their finances. Website:
www.moneyhelper.org.uk/en
National Debtline National Debtline is a leading debt advice charity, providing free help and advice to people in England and Wales who are struggling with problem debt. Website:
www.nationaldebtline.org
Step Change The UK's leading debt charity, providing expert debt advice and fee-free debt management solutions to help you tackle your debts. Website:
www.stepchange.org
Benefits Checker: Turn 2 Us Turn2us is a national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services. Website:
www.turn2us.org.uk
Benefits Checker: Entitledto Check which benefits you are entitled to via a benefits calculator that checks which means-tested benefits you may be eligible for. Website:
www.entitledto.co.uk
General Benefits support: Citizens Advice Information on benefits and tax credits you may be entitled to if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran. Website:
www.citizensadvice.org.uk/benefits
Gamblers Anonymous UK Gamblers Anonymous offers various aids for those struggling with compulsive gambling, including a forum, chat room, literature and a meeting finder. Website:
www.gamblersanonymous.org.uk
Email:
[email protected]
Address:
The Wellness Centre, 45 Montrose Avenue, Doncaster, DN2 6PL
GamCare GamCare operates the National Gambling HelpLine, providing information, advice and support for anyone affected by problem gambling. Advisers are available 24 hours a day on Freephone or web chat. Freephone:
0808 8020 133
Website:
www.gamcare.org.uk
Email:
[email protected]
Address:
GamCare, 1st Floor, 91-94 Saffron Hill, London, EC1N 8QP
NHS - Alcohol Alcohol support services Website:
www.nhs.uk/live-well/alcohol-support
NHS - Drugs Drug addiction support services Website:
www.nhs.uk/live-well/healthy-body/drug-addiction-getting-help
Shelter Shelter helps millions of people every year struggling with bad housing or homelessness through its advice, support and legal services. Website:
www.Shelter.org.uk
Phone:
0808 800 4444
(Their free emergency helpline is open 365 days a year)
The Trussell Trust Bringing communities together to end hunger and poverty in the UK by providing compassionate, practical help and challenging injustice. Website:
www.trusselltrust.org/get-help/find-a-foodbank
Phone:
01722 580 180
Samaritans Samaritans is a unique charity dedicated to reducing feelings of isolation and disconnection that can lead to suicide. Their charity works to make sure there’s always someone there, for anyone who needs someone. Website:
www.Samaritans.org
Email:
[email protected]
Freephone:
116 123
Mind Mind provides advice and support to empower anyone experiencing a mental health problem. Mind also campaigns to improve services, raise awareness and promote understanding. Website:
www.mind.org.uk
Email:
[email protected]
Freephone:
0300 123 3393
NHS - Mental Health Information on mental health support services. Website:
www.nhs.uk/using-the-nhs/nhs-services
NHS - Physical Health Information on physical health support services. Website:
www.nhs.uk/live-well
Government Site Provides details on how to report domestic abuse, as well as organisations that can provide help and advice. Website:
www.gov.uk/report-domestic-abuse
Women’s Aid Women’s Aid is a grassroots federation working together to provide life-saving services in England and build a future where domestic abuse is not tolerated. Website:
www.womensaid.org.uk
Action Fraud Action Fraud is the UK’s national reporting centre for fraud and cybercrime. You can notify them if you have been scammed, defrauded or experienced cyber-crime in England, Wales and Northern Ireland. Website:
www.actionfraud.police.uk
Acas Acas gives employees and employers free, impartial advice on workplace rights, rules and best practice. They also offer training and help to resolve disputes. Website:
www.acas.org.uk
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