Managing your loan FAQs
If you have questions about managing your Dot Dot loan, or how to use your Dot Dot Loans online portal, you’ll find everything you need to know here, including how to log in, what to do if you’ve forgotten your password, and more.
| Question | Answer |
|---|---|
What is the Dot Dot online portal? |
The Dot Dot online portal is an online log in area that helps you to manage your loan online – you'll have your own log in information, so only you can access this information. Once you've logged in you can check your balance, make payments or even settle your loan early. You can also view your personal details and your current agreement, and any previous agreements, in one place. Click here to find out more. |
How to add the Dot Dot app to your home screen |
We have recently made changes to the Dot Dot Loans App, making it easier for you to access while on the go! Our online portal is now available as a Progressive Web App (PWA), which means you can add the app to the home screen of your mobile device in just a few steps and access it as you would any other app. You can find a step by step guide on how to add the app to your screen here. |
What is a PWA? |
A Progressive Web App is an app designed to be used with a web browser, rather than directly through a device (as is the case with a ‘native’ app). PWAs provide a similar experience to native apps (apps downloaded from the App Store or Google Play store). |
Do I need to register to use the online portal? |
You'll be able to register for the online portal as part of the loan application process and can set up the log in details at that point. |
How do I log in to the Dot Dot online portal? |
You can log in here. |
I have forgotten my password, how do I reset it? |
You can reset your password here. |
I can't use the Online Portal – can Dot Dot Loans explain it to me? |
If you are having difficulties with the Online Portal, please contact us so that one of our friendly team can help you. |
Where do I find my loan agreement number? |
You can see this on the loan agreement we have issued to you, or alternatively you can contact us and we can help. |
What can I do using the Dot Dot online portal? |
You can use the portal for the following:
Once your loan is paid in full (and if you are eligible), you'll be able to use the portal to apply for a new loan. |
Where can I see my payment schedule and recent payments? |
You can check your loan balance and when your next scheduled payment is by logging into the online portal and navigating to the 'My Loan' tab. By selecting “My Loan Documents” from here you’ll be able to find your loan agreement which contains your payment schedule. If you've just made a payment it may not be reflected in the balance straightaway; if you refresh your browser or log back in later, it should update. After 24 hours, if the payment still isn't applied, please get in contact with us and we'll be happy to investigate further. |
Can I manage my loan online? |
Yes, by logging in to your online portal you can view your balance, make a payment and access your loan documents. |
How do I find my balance? |
You can see this by logging into your online portal, or you can get in touch with us and we can let you know. |
Can I make an online payment using a credit card? |
No, we do not accept credit card payments. |
Why are my recent payments not showing? |
Repayments may not be shown in real time on the portal, however, they should appear the next time you log in, or once you refresh your browser if you're already logged in. If your payment is not showing after 24 hours, please contact us and we can help. |
Where can I get help to create a personal budget plan? |
MoneyHelper can help with this – visit their website. |
I am struggling with my loan repayments – what do I do? |
If you are having difficulty with making loan repayments, please visit our Money Worries page which explains how we can help you, and provides details of money advice organisations and resources you can refer to. |
I need support with my current circumstances – can I get help? |
Please visit our webpage to find out more about other organisations offering support to individuals struggling with life challenges, such as physical and mental illness, addiction, housing, domestic abuse and fraud. |
I don't understand how the Online Portal works – can Dot Dot Loans explain it to me? |
If you are having difficulties with the Online Portal, please contact us so that one of our friendly team can help you. |
Can I change my address details or contact number? |
If you would like to change your personal details, contact us and we can help. |
What does the change from Shelby Finance to Dot Dot Loans mean for my loan? |
There's no need to worry – it doesn't affect your loan in any way. We're just bringing all Shelby Finance loans under our Dot Dot Loans brand. Any future communication from us will be as Dot Dot Loans. Click here to contact us. |
How do I manage my Shelby Loan? |
If you're an existing Dot Dot Loans or a Shelby Finance customer and haven't already signed up, click here to reset your password to access the online portal. |
Need more help? |
Hopefully this has helped you to understand a little more about using the Dot Dot Loans portal - if you would like more information please check out our FAQ's or contact us. |