The customer portal is an online login area that helps you to manage your loan online – you'll have your own login information, so only you can access this information.
Yes, to access your customer portal you will need to register with the following information:
You can reset your password here.
You can see this on the loan agreement we have issued to you, or alternatively you can contact us and we can help.
You can use the portal for the following:
Once your loan is paid in full, you will be able to use the portal to apply for a new loan.
If you log in to your customer portal, you can find this in the "Payment Profile" section.
Simply login to the portal, click on "Make a Payment" and follow the steps.
Yes, by logging in to your customer portal you can view your payment history, make a payment and see your payment profile.
You can see this by logging into your customer portal, or you can get in touch with us and we'll tell you your balance.
No, we do not accept credit card payments.
Repayments may not be shown in real time on the portal, however, they should appear the next time you login, or once you refresh your browser if you're already logged in. If your payment is not showing after 24 hours, please contact us and we can help.
We are unable to reissue your PIN, however, you can complete the customer portal registration form and a new PIN will be sent to you.
The Money Advice Service can help with this – visit their website.
If you would like to change your personal details, contact us and we can help.
Borrow £300 over 3 months with monthly repayment of £153.63. Total amount payable £460.89. Interest rate 292% p.a. (fixed). 1255% APR Representative.