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FAQs

Representative Example

Borrow £300 over 3 months with monthly repayment of £153.63. Total amount payable £460.89. Interest rate 292% p.a. (fixed). 1255% APR Representative.

Managing your loan FAQs

What is the customer portal?

The customer portal is an online login area that helps you to manage your loan online – you'll have your own login information, so only you can access this information.

Do I need to register to use the customer portal?

Yes, to access your customer portal you will need to register with the following information:

  • Full name
  • Agreement number
  • Postcode
  • DOB
  • Valid email address and mobile number

How do I log in to the customer portal?

You can login or register here.

I have forgotten my password, how do I reset it?

You can reset your password here.

Where do I find my loan agreement number?

You can see this on the loan agreement we have issued to you, or alternatively you can contact us and we can help.

What can I do using the customer portal?

You can use the portal for the following:

  • View your balance
  • View your payment history
  • See your payment schedule
  • Pay any outstanding arrears
  • Make one early repayment (up to the amount of your next contractual payment)
  • Obtain a settlement figure
  • View and download your loan documents

Where can I see my payment schedule and recent payments?

If you log in to your customer portal, you can find this in the "Payment Profile" section.

How do I make a payment online?

Simply login to the portal, click on "Make a Payment" and follow the steps.

Can I manage my loan online?

Yes, by logging in to your customer portal you can view your payment history, make a payment and see your payment profile.

How do I find my balance?

You can see this by logging into your customer portal, or you can get in touch with us and we'll tell you your balance.

Can I make an online payment using a credit card?

No, we do not accept credit card payments.

Why are my recent payments not showing?

Repayments may not be shown in real time on the portal, however, they should appear the next time you login, or once you refresh your browser if you're already logged in. If your payment is not showing after 24 hours, please contact us and we can help.

Can you resend my PIN?

We are unable to reissue your PIN, however, you can complete the customer portal registration form and a new PIN will be sent to you.

Where can I get help to create a personal budget plan?

The Money Advice Service can help with this – visit their website.

Can I change my address details or contact number?

If you would like to change your personal details, contact us and we can help.

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