Loan Repayments FAQs
If you have questions about making payments towards your Dot Dot loan, you’ll be able to find all the details you need to know about repaying your loan including making a one-off payment, changing your repayment date and more in this FAQs section.
| Question | Answer |
|---|---|
How do I make repayments online? |
If you want to make a payment or part payment, you can do this by logging into your online account and clicking the 'Make a Payment' button. |
Can I choose the repayment date? |
During the application process we’ll ask which day of the month you’d like to make your payments. If you’re approved we’ll use this to set your repayments. If the selected date falls on a weekend or bank holiday we’ll set the payment to be taken the previous working day. |
What is Continuous Payment Authority? |
This is one of the methods we use to collect repayments and allows us to take recurring payments from your account on an agreed date – once you have given us permission to do this. |
Can I change my repayment date? |
If your pay date changes contact us and we'll be able to discuss moving your repayments in line with your new pay date. |
Can I make a one-off repayment? |
Yes – If you want to pay off the full outstanding balance or repay any arrears you can do this by logging into your online account and clicking the 'Make a Payment' button. You can also do make a one-off payment of any size by giving us a call and we can take payment over the phone. |
What should I do if I can't make a repayment? |
If you don't think you'll be able to make a repayment please get in touch as soon as possible and let us know and we'll be happy to discuss your options. We don't charge any missed or late payment fees, but not making your payments in full and on time could affect your credit score, so it's best to keep us in the loop. |
How do I change my bank or debit card details? |
Just give us a call and we'll get these changed for you. |
Can I apply for an additional loan? |
Once you've paid off your existing loan you may be eligible to apply for another. All applications are subject to a credit check and affordability assessment. If you’ve settled your existing loan, you can apply via the Dot Dot online portal. Simply log in to the Dot Dot online portal, select the ‘New Loan’ tab and then click apply now to start your application. Some of your details will already be pre-populated, please check they’re correct before continuing with your application. Please consider the cost of further borrowing, whether it is affordable (particularly if your circumstances change), and whether you will be able to maintain other debt repayments. |
Can I have more than one loan at once? |
We only allow customers to take out one Dot Dot loan at a time - it's part of our commitment to responsible lending. |
Can I pay my loan off early? |
Yes, if you wish to pay your loan off early you can do so using the online portal. Simply log in, click the 'Make a Payment' tab and select 'Pay full balance'. This will then calculate the amount payable and you can proceed to pay off the full amount. You can also contact us and we’ll let you know the outstanding balance on your loan and answer any questions you have. You could be entitled to a rebate of interest; depending on how much you've paid so far and how much remains on your loan. |
How do I update my contact information? |
Please contact us and we'll amend your contact details for you. |
Where can I get debt advice? |
National Debtline, StepChange and Christians Against Poverty all provide free debt advice. Alternatively, you may want to contact your local Citizens Advice Bureau. |
What should I do if my finances have been affected by coronavirus? |
If you're unable to make your repayments due to coronavirus, please get in contact with us as soon as possible and we'll work with you to find a solution. Additionally, you can access free and independent advice from the MoneyHelper. Our customer service team can also put you in touch with PayPlan. |