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Loan Application FAQs

If you’re wondering how to apply for a Dot Dot loan, including what details you might need, and what documents you may need to verify your Dot Dot loan application, you should find everything you need to know here.

Question Answer

I don't understand my loan agreement – can Dot Dot Loans explain it to me?

Please visit our webpage which explains what each of the terms in your loan agreement mean. If you're still unsure of something, please contact us so that one of our friendly team can help you.

How quickly will I get my loan?

Approved loans are funded every hour, 24/7.

How much can I apply for?

Customers can apply to borrow between £100 and £1000 directly through our website.

As a responsible lender we always make sure you meet our lending criteria, and conduct credit and affordability checks for each loan.

Will I be credit checked when I apply?

Yes - every application we receive is credit checked. As a responsible lender we always make sure you meet our lending criteria and conduct credit and affordability checks for each loan. Just so you know, the credit check will only be visible on your credit file to other lenders if we make an offer to you and you accept it.

Can I find out if I've been approved without a credit search?

No – because we’re a responsible lender, a credit search is necessary in order for us to make a decision on your application. Our initial search will be a ‘soft’ one, this means it will be visible to you but not other lenders and organisations. If we make an offer to you and you accept this, we will carry out a credit application search and this will be visible on your credit file to other lenders. All applications are subject to a credit check and affordability assessment.

Am I eligible for a Dot Dot Loan?

Eligibility will depend on your personal circumstances, but to apply you need to be:

  • Over 18 years of age (over 21 for long-term loans)

  • A UK resident

To complete your application, you'll also need:

  • Valid email address and mobile number

  • Home address details

  • Bank account and debit card details

Will I need to send in any paperwork?

In some cases we may ask you for additional supporting documents.

Why do you need to verify my income?

Because we're a responsible lender, we always verify your income and expenditure to help ensure any loan offer is affordable.

I have a bad credit score, can I get a loan?

We make our decisions on a case by case basis. We don't expect people to have a perfect credit history and we take various criteria into account when considering an application in order to make lending decision.

Can I apply for a loan whilst on benefits?

Yes. For our short-term loan products, we accept applicants who use benefits as their primary source of income, subject to affordability checks.

We know it’s not always easy to find information on what benefits you may be eligible for. Our free benefits calculator helps work out what benefits you may be entitled to claim. To find out today, use our free calculator below.

What happens if my application is declined?

This means on this occasion we've been unable to offer you a loan, as your application did not meet our lending criteria. If your circumstances change, you're welcome to reapply after 30 days.

Can I get a loan if I do not own my own home?

You don't need to be a home owner to get a loan from Dot Dot. We conduct credit checks and take your income and expenditure into account and base our decision on this.

What's the difference between a direct lender and a broker?

Dot Dot Loans is a direct lender – this means that you can apply directly to us and, if approved, we'll send the funds straight to your bank account. Rather than lend you the money themselves, a broker passes your details on to third parties who may be able to offer you a loan that meets your needs.

Why have I been asked to send in supporting documents?

Sometimes we need extra documents to help us to make our lending decisions. For example, we may need some further information to support your stated income and expenditure or might need you to send us proof of your ID. We always try to keep these requests to a minimum.

What do I do if I don't receive my loan?

Give us a call on 0333 240 6215 and we'll take a look at the issue for you.

I’m an existing customer, can I apply for another loan?

As an existing customer with an active loan, you may be eligible to take out a new loan with us once you’ve repaid your existing one. This is not a guarantee, however, and how much you may be able to borrow as an existing customer depends on your individual circumstances.

If you’ve settled your existing loan, you can apply via the Dot Dot online portal. Simply log in and select the 'New Loan' tab and then click apply now to start your application. Some of your details will already be pre-populated, please check they’re correct before continuing with your application.

Please consider the cost of further borrowing, whether it is affordable (particularly if your circumstances change), and whether you will be able to maintain other debt repayments.

I've always made my repayments on time but I've been declined for another loan – why?

There are a number of reasons why this may have happened but, as a responsible lender, we take into account the number of loans you've previously had with us over a period of time when considering a new loan application. As our loans are only suitable for short-term use, there may be occasions when we are unable to offer you another loan despite previous good repayment history.

What is Open Banking?

Open Banking is a simple and secure way to give us access to your financial information through Account Information Service Providers (AISPs). Open Banking and AISPs are regulated by the Financial Conduct Authority (FCA) and must adhere to data protection legislation.

Why do Dot Dot Loans use Open Banking?

We use information made available through Open Banking as part of our credit and affordability checks, so that we can make lending decisions. The service we ask you to agree to when applying for a loan allows us to view the information that appears on your bank statements and is a paper-free way of sharing your income and expenditure information with us so that we can thoroughly and fairly assess whether you can afford to take out a loan. It also removes the need for you to send bank statements, payslips or other income and expenditure-related information to us.

How does Open Banking work?

It's as simple as logging into your online banking. During the application we’ll redirect you to consents.online, who will ask you to provide your first and last name, email address and phone number. You’ll then be asked to select which bank/building society you hold your current account with, before being asked for your consent to access your statement data and share it with us. Once you’ve agreed, a secure, encrypted connection will be made with your bank/building society and you’ll be asked to authenticate yourself in the same way as you log in to online banking. Your bank/building society will then ask you to confirm that you would like to share your account information with consents.online before this is passed to them, who will then share it with us.

Who is consents.online?

Consents.online are a FCA-regulated Account Information Service Provider (AISP). Consents.online offer a quick, easy and secure way to provide your financial information using Open Banking.

In addition to helping you share your data in a safe and secure way, consents.online also provide you with access to a free portal (available online and via an app if you agree to this option during your application) where you can see what you've shared, control and revoke access to your data at any time. Should you choose to revoke access, it will mean that consents.online and anyone you previously consented to them sharing your information with, including us, will no longer be able to view your account information, unless they are required to store it by law.

Is consents.online safe?

Consents.online uses rigorously tested software and security systems. By agreeing to share your data using consents.online, you're always in charge. You can decide what information can be accessed and for how long. No one gets access unless you say so.

Is consents.online regulated?

Yes, consents.online are regulated by the FCA and must adhere to data protection legislation. To see their credentials click here.

How does consents.online connect with my bank?

Consents.online will connect to your account directly using Open Banking APIs. An API - or Application Programming Interface - is a software intermediary that allows two applications to securely talk to each other. When it comes to Open Banking, think of it as secure packages of data being transferred between two places. It's extremely secure and delivers only what is necessary and nothing more. Consents.online makes a request via the API, your bank responds to it by packaging information up, encrypting it and sending back - but the distance between the two is always maintained.

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