Loan Application FAQs

Please visit our webpage which explains what each of the terms in your loan agreement mean. If you're still unsure of something, please contact us so that one of our friendly team can help you.

Approved loans are funded every hour, 24/7.

Customers can apply to borrow between £100 and £1000 directly through our website.

As a responsible lender we always make sure you meet our lending criteria, and conduct credit and affordability checks for each loan.

Eligibility will depend on your personal circumstances, but to apply you need to be:

• Over 18 years of age (over 21 for long-term loans)

• A UK resident

To complete your application, you'll also need:

• Valid email address and mobile number

• Home address details

• Bank account and debit card details

Yes. For our short-term loan products, we accept applicants who use benefits as their primary source of income, subject to affordability checks.

We know it’s not always easy to find information on what benefits you may be eligible for. Our free benefits calculator helps work out what benefits you may be entitled to claim. To find out today, use our free calculator below.

As an existing customer with an active loan, you may be eligible to take out a new loan with us once you’ve repaid your existing one. This is not a guarantee, however, and how much you may be able to borrow as an existing customer depends on your individual circumstances.

If you’ve settled your existing loan, you can apply via the Dot Dot online portal. Simply log in and select the 'New Loan' tab and then click apply now to start your application. Some of your details will already be pre-populated, please check they’re correct before continuing with your application.

Please consider the cost of further borrowing, whether it is affordable (particularly if your circumstances change), and whether you will be able to maintain other debt repayments.

There are a number of reasons why this may have happened but, as a responsible lender, we take into account the number of loans you've previously had with us over a period of time when considering a new loan application. As our loans are only suitable for short-term use, there may be occasions when we are unable to offer you another loan despite previous good repayment history.

Open Banking is a simple and secure way to give us access to your financial information through Account Information Service Providers (AISPs). Open Banking and AISPs are regulated by the Financial Conduct Authority (FCA) and must adhere to data protection legislation.

We use information made available through Open Banking as part of our credit and affordability checks, so that we can make lending decisions. The service we ask you to agree to when applying for a loan allows us to view the information that appears on your bank statements and is a paper-free way of sharing your income and expenditure information with us so that we can thoroughly and fairly assess whether you can afford to take out a loan. It also removes the need for you to send bank statements, payslips or other income and expenditure-related information to us.

It's as simple as logging into your online banking. During the application we’ll redirect you to consents.online, who will ask you to provide your first and last name, email address and phone number. You’ll then be asked to select which bank/building society you hold your current account with, before being asked for your consent to access your statement data and share it with us. Once you’ve agreed, a secure, encrypted connection will be made with your bank/building society and you’ll be asked to authenticate yourself in the same way as you log in to online banking. Your bank/building society will then ask you to confirm that you would like to share your account information with consents.online before this is passed to them, who will then share it with us.

Consents.online are a FCA-regulated Account Information Service Provider (AISP). Consents.online offer a quick, easy and secure way to provide your financial information using Open Banking.

In addition to helping you share your data in a safe and secure way, consents.online also provide you with access to a free portal (available online and via an app if you agree to this option during your application) where you can see what you've shared, control and revoke access to your data at any time. Should you choose to revoke access, it will mean that consents.online and anyone you previously consented to them sharing your information with, including us, will no longer be able to view your account information, unless they are required to store it by law.

Consents.online uses rigorously tested software and security systems. By agreeing to share your data using consents.online, you're always in charge. You can decide what information can be accessed and for how long. No one gets access unless you say so.

Yes, consents.online are regulated by the FCA and must adhere to data protection legislation. To see their credentials click here.

Consents.online will connect to your account directly using Open Banking APIs. An API - or Application Programming Interface - is a software intermediary that allows two applications to securely talk to each other. When it comes to Open Banking, think of it as secure packages of data being transferred between two places. It's extremely secure and delivers only what is necessary and nothing more. Consents.online makes a request via the API, your bank responds to it by packaging information up, encrypting it and sending back - but the distance between the two is always maintained.