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Coronavirus (COVID-19) Update - please click here.

Dot Dot Loans coronavirus (COVID-19) update

Following the coronavirus outbreak, we want to reassure you that our priority is providing the same great service whilst supporting you through any financial difficulties you may have as a result of this difficult situation.

If your income has been affected?

Given the current restrictions around work and travel, we understand your income may be reduced and that this could affect your ability to make repayments. Rest assured; we'll do our best to reach an alternative solution with you that aims to reduce some of the worries you may have during this time. Please contact us as soon as possible if you think you're going to struggle to make your repayments and we'll be happy to help.

If you choose to defer your Dot Dot loan repayments, you won't be charged a fee or any additional interest. We also do not charge any late or missed payment fees. The Financial Conduct Authority have produced an information page for borrowers affected by coronavirus, which contains recommendations and sources of independent advice.

How has Dot Dot Loans been affected by coronavirus?

All our teams are now working from home following the latest government advice and we're still working hard to assist our customers.

We're here to support you through this difficult time, but please bear with us; we're working hard to answer calls and reply to emails as fast as we can, but we may take a little longer than usual due to the amount of queries we are currently receiving.

You can still write to us and make payments by cheque; however, you may find it takes a little longer than usual to hear back. If your query is urgent, please contact us via phone or email. Any delay in correspondence due to post will not have an impact on your account.

You can find information about your loan online via the Customer Portal, such as your balance and payment schedule. You can login here.

Concerned about other financial commitments?

If you're concerned about your other debts or financial commitments, we recommend seeking some independent financial advice. There are several organisations out there who can provide you with free and impartial advice, such as the Money Advice Service, StepChange and National Debtline.

Can I apply for a loan if I'm a new/existing customer?

Yes, we are continuing to accept applications for new and existing customers.

I can make this month's payment, but I'm worried about future ones, what should I do?

Please get in contact with us as soon as possible and we'll be happy to discuss the potential options available to you

I've seen some lenders offering mortgage repayment holidays, are you offering a similar thing?

If you're unable to make repayments due to coronavirus, please get in touch as soon as possible and we'll work with you to find a solution which, depending on your circumstances, could include delaying repayments. If you choose to delay your repayments, you will not incur a fee or any additional interest.

Where can I find out more about coronavirus?

If you wish to find out more about coronavirus the best sources of information are the UK Government website, NHS and World Health Organisation (WHO).

I sent you a cheque, when will this be applied to my account?

If you've sent us a cheque it will usually take 14 days to apply to your account from the date we receive it. Any delay in processing the cheque, will not affect your account.

How do I contact you?

You can find out how to contact us, here.

I've received a Notice of Sums in Arrears (NOSIA), what do I need to do?

We need to send you this notice as you have missed payments that you originally agreed with us when you took out the loan. If you have contacted us to agree a new payment plan, or a break from your payments due to your circumstances, then you do not need to take any further action.

If you haven’t contacted us then please get in contact with us as soon as possible and we'll be happy to discuss the potential options available to you.

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